HENRY
SAID IT ... Customers
like to do business where they are treated right. When they're neglected, or get
a raw deal, they take their business somewhere else. They also spread the word
among their friends. That's why employees who are customer conscious are so valuable
to their company. Their good work helps protect everybody's paycheck. Many
emplyees never meet, see or speak to a customer from one year to the next. Some
of them lose sight of the customer completely - the only important things in their
lives are their own department, their own particular jobs, and their own convenience.
They forget that the cusomer, in the final annysis, pays the bill for every bit
of work done by everyone in th company. Each employee, by doing his or her job
well, has an opportunity to give the customer good value for his money. If he
doesn't do a good job he gives the customer poor value. They
also forget that you don't have to meet cusomers face-to-face to please or displease
them. A late or mixed-up delivery, a poorly typed letter, a faulty or slipshod
piece of work, a mistake in billing - things like these can make customers a thousand
miles away flow their top. CUSTOMERS
bring us their needs and wants. Our job is to fill them profitably - to them and
to us. CUSTOMERS are affected by the way each of us does out work no matter how
far away they seem. CUSTOMERS' good opinions of us and our work are our most valuable
assets. Anything that we can do to improve their opinions of us is important.
CUSTOMERS' good opinions cannot be bought - they are given freely in response
to good value and good service. CUSTOMERS' expect value for the money the spend
with us. If we don't give them good value, they'll go elsewhere to get it. CUSTOMERS
are the bosses behind our bosses. If we serve them well, they'll be glad to pay
s well. If we don't, nobody's paycheck is safe. A CUSTOMER conscious employee
is always a better employee. He or she recognizes what the business if all about.
"It
is not the employer who pays wages - he only handles the money.
It is the
CUSTOMER who pays wages."
(Henry Frod) | 
